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General Clerk II - Murfreesboro

Murfreesboro, TN · Administrative

TDY will consider a candidate’s compliance with the application instructions to be indicative of the type of conduct that it may expect from the candidate during employment. Therefore, failure to comply with these instructions may be grounds for exclusion from employment consideration.

Please read everything below before applying and only apply if you are fully qualified.  Preference given to applicants with previous medical clerical experience.  Must have computer experience.  Please submit a resume with 3 professional references - please list your skills online in the area provided after you hit the APPLY button.  If you do not submit a resume with professional references, you will not be considered for employment.

TDY does extensive background checks, reference checks and pre-hire/random drug screening as a condition of employment.    You must have computer experience beyond using the internet and email!

 This is not a government job, this is a contract position with the government.

TDY Medical Staffing, Inc. is currently looking for well qualified Clerks for a 1 year assignment in the Murfreesboro area Area.
Working hours will take place Monday through Friday for a total not to exceed 8 hours per day, or 40 hours per week. Daily working hours are between 8am to 4:30pm with a 30 minute lunch.

Contractors on  this assignment will support a multi-disciplinary team working on medical review and authorization.  The employee must possess the ability to quickly adapt to change, handle multiple tasks simultaneously and accommodate new situations and realities. The employee is required to learn all idiosyncrasies of medical support assistants and effectively function with little or no dependence on others. The person(s) selected for these positions must be capable of functioning in a customer friendly atmosphere performing web‐based data entry of private patient information.
Skills Required :
Must have no less than a high school diploma
At least one year of experience unless recent college graduate
STRONG computer skills are required and must show on resume
Data Entry experience preferred, but not required.
Medical Billing/Coding experience helpful.
Must be able to lift up to 10 lbs

Must possess the ability to communicate effectively and professionally with employees at varying grade levels; and to
provide optimal customer service; to both internal and external customers.
Employees will also perform duties related to the work of this position, as assigned, such as but not limited to:
a. Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward
patients, co‐workers and the public. Provides front‐line assistance to customers with questions or concerns.
b. Identifies Customers' Concerns. Applies discernment and sensitivity when performing tasks required to
resolve issues accurately and timely. Facilitates any necessary follow‐up so as to ensure satisfactory
c. Operates Computerized Programs. Utilizes computerized programs and databases in order to enter, modify
and retrieve sensitive information and various data into or from electronic medical records, scheduling
systems, and/or reporting formats. Utilizes such programs and databases to make appointments in a clinical
setting. Maintains patient confidentiality with written and verbal information, per HIPAA requirements.
d. Applies Knowledge of Medical Terminology. In the particular clinical service area supported, demonstrates
basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with
both professional and non‐professional employees in a variety of occupations and at various levels of
e. Works Independently. Works in a proficient and self‐directed manner in order to accomplish a wide variety
of tasks, to include setting priorities and coordinating work. Employee will ensure productivity is maintained
at the established level.
f. Comprehensive knowledge of various services available at the facility. Due to the wide variety and complexity
of the operations, must have knowledge of the laws and regulations pertaining to eligibility and
entitlement for benefits.
g. Must be able to work under considerable pressure and plan workload without halting or interrupting the
operation as a whole by showing initiative in completing priority tasks.
h. Must have the ability to work rapidly with a high degree of accuracy.
i. Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations
j. Skill in establishing and maintaining effective working relationship with patients, relatives, and hospital staff.
k. Good communications skills are essential. Must exhibit high skills in oral communication techniques.
Particular emphasis is placed on interviewing which is a main responsibility of this position. Must be able
to relate and coordinate with individuals of all socioeconomic and educational levels.
l. The skill of a qualified typist is required, as data entry is a main responsibility of this position.
m. Skill in using a calculator to accurately compute mathematical equations for income assessments.
n. Accuracy of data inputting.
o. Knowledge of the operation of several types of office equipment and software/databases relative to data
extraction and inputting.
p. Knowledge of word processing and database packages is necessary.
q. Basic knowledge of the functionality of the computerized patient record.
The clerk independently performs a full range of duties including but not limited to:
  • The clerk schedules, cancels, and re‐schedules patients' appointments and/or consults
  • Enters no‐show information; monitors the electronic wait list; prepares for clinic visits
  • monitors both inpatient and outpatient appointments for areas of responsibility
  • ensures that encounter forms are completed in order to obtain appropriate workload credit
  •  processes all emergency and non‐emergency transfers to other facilities or to private hospitals performs/facilities basic eligibility, co‐pay and preauthorization requirements for specific coverage
  •  Retrieves patient health care data from various sources such as consolidated health records, Computerized Patient Record System (CPRS), diagnostics therapeutic indices or clinical logs for the purpose of working as a team on their assigned unit, this also includes requesting medical record information, for continuity of care from outside agencies.
  • Assists providers, including residents and medical students, ancillary, administrative personnel, and other clinical staff and clerical co‐workers in the day‐to‐day inpatient operations of the assigned tasks.

TDY Medical Staffing, Inc. is an Equal Opportunity Employer and takes pride in maintaining a diverse environment.  All qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity, national origin, age, sexual orientation, marital or protected veteran status, disability, or any other legally protected status.  If you’d like more information about your EEO rights as an applicant under the law, please click here.

Once you hit the “Apply Now” button, you will be directed to enter into your information into our website general application – There will be several questions asked to ensure our Affirmative Action/EEOC compliance. 

TDY is a federal contractor and as such is required to provide self-identification questions regarding  race/gender/disability/veteran status to all qualified applicants.  We offer all applicants the VOLUNTARY opportunity to respond to the questions. 
You are under no obligation to respond to the questions and not answering the questions will have no impact on the application process or hiring decisions.  Your responses are not seen by the hiring authority and have zero impact on our decision making process.  Submitting this general application is not an offer of employment and does not a guarantee that the application process will proceed. 
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